Unsettled’s Updated 2021 Travel Policies
Unsettled is committed to returning back to travel, slowly, safely, and confidently. Why are we returning to travel now? Simply put, we know the life-changing impact that our experiences have on our community — and on the lives of those who work in our industry — and we believe we can return to these experiences now while keeping our community safe and healthy. We’re ready for a comeback!
We understand that everyone has different levels of comfort, excitement, and risk when it comes to traveling today. We know some of us are already traveling — in fact hundreds in our community have indicated this to us in our recent surveys. Meanwhile, others are continuing to experience the affects of Covid-19. Indeed, some are still experiencing direct personal impacts on their lives. As a team, we are no different as we have experienced the many ups and downs of this year.
As we ease back into running travel, we have chosen our first locations with caution and confidence. We will require that all travelers have either a COVID vaccine (and encourage you to get one as soon as possible) or a negative test upon arriving at your destination.
In any event, the situation is dynamic and we have updated our travel policies to reflect this. Here are our latest policies around cancellations, transfers, deposits, and payments as of March 19th, 2021.
What if I have trip credits from 2020?
If you have credit on account with us from 2020, we will honor it through at least December 31, 2021.
What if Unsettled postpones my trip?
As we ease back into travel, we will review trips on a constant basis. We will do a final review at 60, 45, and 30 days before (or closer as necessary) any trip’s start date to determine that it is still feasible and safe to run the trip. If we postpone your trip, we will place 100% of your trip payments into trip credit used for future travel. For any trips that we postpone in 2021, you will have 1 year from the trip start date (so sometime in 2022) to use your credit on a new trip.
What is Unsettled’s updated policies on refunds, transfers, and payments?
Deposits are fully refundable up to 45 days before the start date of your trip (previously 60 days). Your spot is held as soon as you make your payment. Final payments are due no later than 45 days before your retreat’s start date. You can transfer your credit to another trip (within 6 months) one time, up until 30 days before your trip start date. 30 days before your trip’s start date there are no refunds or transfers. However, if Unsettled postpones the trip, your full payment amount will be credited and available for you to use up to 1 year from your trip start date.
As we’ve all learned during the past year, everything is subject to change. Please understand that these policies may change at any time due to the very fluid and unpredictable situation.
We also want you to know that we are committed to staying true to our values. We have learned from past challenges and are able to adjust as the environment changes. We pride ourselves on being a flux-minded company that deals well with uncertainty. We are excited to be traveling again and we are confident that now’s the time for us to begin to get back into it, slowly but surely.